Privacy Policy

This privacy policy describes the personal data collected or generated when you use UCAN’s website. It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

User Data Collected

When you interact with UCAN through or other platforms belonging to us, your Personal Information may be collected and managed on behalf of UCAN Sports Australia by other UCAN companies, including but not limited to, UCAN Ruike GZ.

UCAN only collects identification information, which may consist of:

  • Name (first and last)
  • Date of birth
  • Password
  • Address
  • Email Address
  • Phone number
  • IP address
  • Unique consumer identifier number
  • Social media handle
  • Device fingerprints
  • Gift card codes assigned to you

UCAN collects your payment and transaction information in order to complete your orders on the UCAN website or other selling platforms. This includes your payment card details, bank details, payment platform details, delivery details, shipping and billing address, customer order number, purchase history with UCAN, receipt number, transaction ID, invoice ID, retail store transaction ID, purchase value, order confirmation number, order tracking number and any other information related to your purchase.

UCAN does not collect sensitive information, a special category including, but not limited to, religious beliefs, race or ethnic origin, health information, sexual orientation, criminal records or practices.

How your user data is used

  • For authentication and identification purposes
  • To respond to enquiries about our products and services that UCAN offers
  • Shipping and delivery of ordered products
  • To manage our relationships with users, customers, suppliers and contractors
  • To perform research and analysis
  • Personalise products to you
  • To send you UCAN newsletters about products, services and events

How your personal data is shared and protected

We values our customers and will not share customers’ personal information with any other organisations other than related companies and those third parties directly related to the delivery of products the customer have purchased from our web site(s).

If personal information is disclosed to a third party who is a service provider to We (such as a delivery company), We will take steps to ensure that our service providers protect the privacy and security of customers personal information, and use it only for the purpose for which it is disclosed.

There may be some exceptional circumstances for disclosing personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

We are committed to complying with the Privacy Act and the Australian Privacy Principles. It is company policy to never sell any personal information collected.


Ucan may provide information and services through a range of digital and online services including websites, apps, email, online advertisements and social media profiles. These services may be operated by us to provide a consistent experience and personalise a customer’s use of each of those services and provide targeted marketing.

We may use “cookies”. A cookie is a piece of information which allows the server to identify and interact more effectively with a customers’ device. The cookie assists us in maintaining continuity of the customers browsing session (e.g. to maintain a shopping cart) and remembering details and preferences when the customer returns. Other technologies that may be used include web beacons (which may operate in conjunction with cookies), Flash local stored objects and JavaScript. These Digital Services will allow us to understand the customer better and provide a more consistent experience across these services. A customer can configure their web browser to reject and delete cookies and bloc JavaScript, but they may find that some parts of our’s Digital Services may have limited functionality. A customer can control their preferences regarding Flash local stored objects at

Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device types, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity such as links clicked.

In some cases, third parties may use cookies and other technologies, such as those described above, as part of Ucan. These technologies may be used in connection with activities like surveys, online behavioural advertising, website analytics, and email campaign management. The services we may use from time to time include Google Analytics, Google Display Network, Google AdSense, DoubleClick, Yahoo!, Adobe Marketing Cloud, Responsys, and Microsoft. You can find more details in the individual privacy policies of those services, including information on how to opt-out of certain functions (e.g. Google’s Ads Preferences Manager).

Customers may need to opt out separately from each service. The website also allows customers to opt out of some online behavioural advertising and provides further information about how online behavioural advertising works. Customers can contact Ucan to request further details of the services we use. Many of these services operate without collecting or using any personal information.

For example, when a user visits our website(s), whether as an account holder or a visitor, our servers and our Google Analytics setup automatically records information that the user’s browser sends whenever they visit a website. This data may include information such as the computer’s Internet Protocol address, browser type or the webpage being visited before coming to our site, pages of our site visited, the time spent on those pages, information searched for on our site, access times and dates and other statistics. We does not treat such data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.

Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that the customer review their privacy policies.


A customer can update their personal information anytime by accessing their account via the website (using their unique identifier and password to amend account details).

If a customer wishes to access or correct any personal information We holds about them, or have any feedback or concerns about privacy, they may also contact us as set out below. Where the customer seeks a response from us, We will let the customer know who will be handling the matter and when they can expect a full response. In the case of access and correction requests, the customer shall be asked to provide as much detail as they can about the particular information they seek in order to help us retrieve it. Under the Privacy Act and other relevant laws, We are required to provide our reasons if we refuse a request. Where a customer decides not to make a requested correction and they disagree, they may ask us to make a note of the requested correction with the information. 


When purchasing through the Ucan Sports website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is in line with the current industry standard.

If you have any questions regarding our security policy, please contact our customer service support.

How you can contact us

Telephone: +61 401 860 246


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